Director of Development Services
Vice President of Development
Type of Job
Full-time, except, on-site
September 12, 2023 at 5:00:00 PM
About the position
The Director of Development Services directly supports the mission of The Everglades Foundation by managing technology solutions for Development Services, Research, and Relationship Management to support the strategic goals and progress of the Development department. The Director is responsible for oversight of development, production, and implementation of the Foundation’s fundraising business processes, databases, dashboards/analytics, and associated technology solutions. The Director will oversee a wide range of services and systems, including gift processing, prospect research, document management, and stewardship efforts of the Foundation to improve efficiency and ensure data integrity.
The Director of Development Services is team- and results-oriented and is committed to achieving the organization’s mission. The Director maintains a helpful, positive attitude and demonstrates independence and sound judgment to ensure all tasks are completed accurately and delivered with quality and in a timely manner. The Director presents the highest level of professionalism and is comfortable communicating with the Foundation’s leadership, donors, and development officers, and all levels of staff. The Director of Development Services has a project management mindset and is capable of assessing, managing, and successfully completing multiple competing priorities, works well under pressure and on deadline, thinks analytically, and proactively solves problems.
Generate reports and analytics that allow the department to collaborate and communicate more effectively.
Improve reporting analytics, develop dashboards, and prepare summary statistics, materials, and presentations for Foundation leadership, Board committee meetings, and Board of Directors meetings.
Develop, implement, and manage Foundation gift policies, processes, procedures, and administration to ensure discipline in recording data to meet IRS regulations and standards and non-profit best practices.
Develop and maintain procedures for database entry of donor information, including pledges, gifts, and installment payments, to ensure the integrity of the fundraising database.
Supervise staff responsible for gift entry and donor acknowledgments and oversee for accuracy and completeness.
Serve as primary Foundation resource for Raiser’s Edge management, training, functionality, and usability. Work with vendor to assure accuracy, proper configuration, and perform troubleshooting.
Oversee development of a comprehensive technical training program, including vendor training, internal training and ongoing documentation to educate and empower staff to better manage and understand data to support them in their existing projects and programs.
Produce custom queries, lists, data sets, and reports as needed for Foundation leadership and various departments, mailings, campaigns, publications, and collateral.
Produce, reconcile, and analyze various reports, including pledge reports, campaign and annual fund reports, Board giving reports, various month-to-date, year-to-date, and quarterly reports, and information required for annual audit.
Participate in monthly reconciliation of gifts recorded and revenue recorded between the Development and Finance offices.
Oversee data management and workflows for grants to manage, monitor, and track all grants reporting, due dates, expiration dates, and requirements to ensure reporting efficiency.
Manage the regular stewardship cycle that includes production of gift acknowledgement letters, auction and event related receipts and letters, annual endowment letters and ability to provide copies of acknowledgement letters or gift documentation at the request of donors.
Manage research system and data to conduct, compile, and present prospect research.
Assist Vice President of Development and other staff with campaign strategies and attend campaign meetings as needed.
Serve as liaison to corporate foundations/matching gift programs to confirm matching gift requests, manage access to online portals, research and provide contact and matching gift request procedures to donors, and enter all matching gift pledge records.
Manage technology contracts for Development department.
Oversee the process for credit card donations, on-line donations, refunds, and associated confirmation/communication to donors to consolidate, automate and achieve best business practices and security compliance in coordination with the Foundation Controller.
Attend industry conferences and continuing education opportunities to keep current on industry trends, regulations, system upgrades, and use of new technologies.
Support Development and other staff as needed with special events and projects.
Perform other duties as assigned by Vice President of Development.
The Director of Development Services reports directly to the Vice President of Development and coordinates closely with other members of the Development and Finance teams.
This job description accurately reflects the Director of Development Services position as currently configured. However, this job description is not meant to be an exhaustive list of all of the duties an employee in this position may be expected to perform.
This job description may be changed to include new responsibilities and tasks, or change existing ones, at any time, as the Foundation deems necessary.
Equal Employment Opportunity Statement:
The Foundation is an equal opportunity employer that affords equal protection against discrimination to job applicants and employees. The Foundation seeks to ensure that qualified applicants will have an equal opportunity with respect to all employment practices regardless of their race, color, religion, sex, national origin, disability, age, pregnancy, marital or familial status, sexual orientation, gender identity or expression, status as a victim of domestic or dating violence, source of income, veteran status, or any other characteristic protected by law.
How to Apply
To apply, send a cover letter and resume to Shannon Trivino, Director of Board & Executive Operations, at firstname.lastname@example.org
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Knowledge, Skills, and Abilities
Exceptional technical, verbal, written, and interpersonal communications skills.
Highly organized and detail-oriented.
Skill in making presentations and training individuals in software applications.
Ability to align staff needs with database outputs to accurately create reports and analytics to improve efficiency.
Ability to thrive in a high-energy, fast-paced work environment and part of a team of ambitious, high-functioning, goal-oriented professionals.
Ability to be flexible and work under deadlines and time constraints.
Capability to assess, manage, and successfully complete multiple competing priorities.
Able to handle sensitive and confidential information with discretion.
Ability to proactively solve problems and think analytically.
Ability to effectively work independently and under limited supervision.
Punctual, reliable, and self-directed.
An optimistic outlook and enthusiastic attitude.
Passion and enthusiasm for the Everglades and/or the environment a plus
Bachelor's degree from an accredited institution preferred.
A minimum of 3 years of experience working within the non-profit industry directly with fundraising and finance teams.
3 or more years of experience with evaluating, implementing, supporting, and integrating multiple technology solutions.
Familiarity with basic accounting principles and procedures, and development terminology
Proficiency in nonprofit CRM software and database management systems required, preferred experience with Blackbaud’s Raiser’s Edge system.
Proficiency in computer programs and software, such as Microsoft Office Suite (Outlook, Word, Excel, Power Point, Teams), Zoom, and Internet use and research.
Demonstrated project management experience.
Starting at $95,000 and commensurate with experience.
Since 1993, The Everglades Foundation’s commitment to restore and protect the Everglades has been
driven by science. Founded by two outdoor enthusiasts — the late George Barley and Paul Tudor Jones
II — The Everglades Foundation works tirelessly to bring people together and provide a powerful voice
for Everglades restoration at the state and national levels. Today, The Everglades Foundation stands as
a well-respected authoritative source for scientific research on the Everglades. Our renowned scientists
are passionate seekers of the truth, dedicated to unearthing the facts and conducting practical analysis
to help local, state, and national leaders make well-informed decisions. By coupling sound science with
policy expertise, the Foundation is positioned as one of the most influential players in the fight to
preserve and restore one of the world’s most unique wetlands.
The Foundation is a 501(c)(3) non-profit and a responsible employer that seeks to recruit and retain
outstanding, high-performing professionals who are at the top of their fields to thrive in a dynamic,
mission-driven culture committed to excellence, innovation, collaboration, and diversity. The
Foundation offers a generous and comprehensive benefits package including twelve paid Federal
holidays; ample Paid Time Off; a variety of health, dental, vision, life, disability, and supplemental
insurance options; retirement plan and matching employer contributions; and maternity and parental
Palmetto Bay, FL, USA